We will do our best to respond to every request in a timely and respectful fashion. Please note that our employees must follow gaming laws and controls, must adhere to workplace safety protocol, and may also be limited in their ability to immediately assist due to staffing demands at the time of request.

Assist with bill conversion at a Ticket Redemption Terminal, and cashier transactions.

Assist to the gift store (guest must perform debit/credit card transaction independently).

Assist to the on-site bank machine (guest must perform the banking function independently).

Assist with buffet selection and delivery to guest table.

Assist at the doors and throughout the casino.

Our staff are trained and encouraged to provide excellent customer service to all of our guests.

Our policies and procedures are guided by the Canadian Human Rights Act, the Manitoba Human Rights Code, and The City of Winnipeg Accessibility Design Standards (2006). Manitoba Liquor & Lotteries is committed to respecting all legislation related to accommodating persons with disabilities. It is our way to ensure our services are suited to the people of our community. Our services reflect the input and expertise of these organizations. In developing our approach to accessibility services, we consult with community organizations including the Manitoba Disabilities Issues Office, the Society for Manitobans with Disabilities, and the Manitoba League of Persons with Disabilities. Any guest with a disability may ask casino staff for assistance or an accommodation related to their disability. We believe in delivering our services in a way that promotes comfort, dignity and independence to all guests.

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